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We've
had a number of people who have had problems downloading components
from our site. As it turns out, most of these problems are
the same, or similar in nature and are simple to correct.
FYI,
about our FTP
Every day, hundreds of people access our FTP site to download
components. We transfer about a gigabyte of information from
this site daily. Despite our best efforts, the system does
fail occasionally (though very rarely!) If the system fails,
a computer, which is setup to monitor the network, calls three
people to notify them that it is in distress, and a response
usually takes less than 30 minutes. We work hard to ensure
as little downtime as possible.
Top
Four Culprits Relating to Problems With Downloads
Browser
Security Settings (Check these first)
By far the most common problem, which creates a VERY wide
range of error messages (some which don't seem to relate to
this topic at all), is a browser security setting that is
too high. Try settings this to a lower level. Make sure cookies
are enabled, and make sure that your browser will allow downloads.
Check your browser's documentation to find out how to check
and modify these settings.
Network
Firewalls
Another common problem is network firewalls. If you are on
a network (esp. if you work for the government) your systems
administration team might have set up a policy that will not
allow access to all FTP sites. If you're on a network consult
your Systems Administrator and have them enable ftp.coolmaps.com
as a trusted domain.
Improper
Browser Installations
Improper browser installations occur much more frequently
than you may be aware. The problem may not arise until you
try to access a site or file that requires a portion of your
browser, which may not be used too often (such as FTP functions,
or Cold Fusion tags, both of which are REQUIRED for downloading
our components), that is flawed. Everything else may work
great, but be aware that this happens rather frequently and
affects browsers in many ways. This happens more in Windows
NT, where configuration of the network and software is much
more difficult than in Windows 95/98, even Microsoft Certified
Systems Engineers have trouble with this extremely complex
and touchy operating system.
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Windows
NT Service Packs
Service packs are by far the most common culprits for problems
with Windows NT. Service packs are required installs on any
NT box (unless you like running at 640x480 in 16 color mode).
Warning, messing with service packs is risky! If you're system
is maintained by an administrator, contact this person before
making any changes. Otherwise, heed the following cautions
before proceeding: backup, backup, and backup.
If
nothing else works, try installing the most recent version
of the service pack (make sure you save uninstall information!)
over the current version of the service pack installed on
your machine. Make sure that the version that you download
is the 128bit version to ensure compatibility with all browser
versions.
IMPORTANT
NOTE:
If you install the 40bit version of the service pack, and
the 128bit version of a browser, your browser may not work
properly. This is a known problem, and can only be corrected
by installing complementary versions of the service pack and
browser.
William
Graves
Coolmaps.com
Systems Administrator
support@coolmaps.com
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